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Front Desk Assistant

Western Region, WA · Customer Service

At Weldon, the Front Desk Assistant is more than just a receptionist. They are our first opportunity to engage with clients, and our last opportunity to impress them. They are our product knowledge experts, and our best brand ambassadors. Our FDA’s are responsible for creating seamless, luxury experiences that consistently exceed expectations.

Family owned since its inception in 2004, Weldon Barber is one of Washington’s most elite barbershops. With 3 locations in Spokane, and 6 in established neighborhoods throughout the Puget Sound, we offer access to the region’s top clientele. Weldon is committed to setting the highest industry standards, hiring only the top talent to be on our team, and most importantly we have fun!

RESPONSIBILITIES

• Represents elevated brand image through professional hygiene and dress standards
• Greets clients as they arrive and ensures they are comfortable
• Answers phones and schedules appointments using salon booking software
• Builds familiarity and relationships with returning clients
• Makes calls to follow up and confirm upcoming appointments
• Offers and sells appropriate retail products
• Monitors retail stock levels and replenishes products as necessary
• Fulfills general front desk, administrative, and clerical tasks
• Maintains shop cleanliness and safety standards
• Assists stylists whenever possible
• Uses critical thinking to solve problems independently
• Must be able to perform any and all other duties assigned by supervisor

QUALIFICATIONS

• Organized, professional, reliable, accountable
• Strong interpersonal, communication, and listening skills
• Flexible and able to adapt to business needs
• Able to operate point of sale system and handle sensitive client information
• Passionate and knowledgeable of salon industry products and services
• Comfortable with selling products and services consistently
• Able to work as part of a team
• May be required to stand for extended periods of time
• Previous salon experience preferred

COMPENSATION & BENEFITS

• • Full-time pay: $18 – $20 hourly
  • Part-time pay: Dependent on hours worked
  • 75% Employer-Covered Health Insurance Dental, Disability, and Pet
  • Insurance
  • Flexible Schedule
  • Employee Assistance and Continuing Education Programs
  • Paid Time Off: Full-time employees can earn from 3 to 11+ days of PTO after completing a 90-day probationary period
  • Paid Sick Leave: Employees can earn 4+ hours of PSL per month based on a full-time schedule
  • Retirement Plans Monthly
  • Performance Bonuses